The checklist design gap
Why do checklists
stop describing the work?
You build a clean onboarding template. Six months later it's 47 tasks long, three of them contradict each other, two departments have added branches for their edge cases, and the team skips half of it because "that part doesn't apply to us anymore." The checklist stopped describing the operation somewhere around month three.
That drift is a design problem. Each new task got added as a response to a specific incident, not as part of a designed operation. Nobody asked the design questions up front: which steps actually belong in this operation? What's the real sequence? Where do human approvals earn their keep? Which tasks should have been automated from the start?
Henry runs those questions as its core job. He maps your operation using the AAAERRR methodology from Deliberate Work, specifies each step across three planes, and hands Process Street a designed workflow to run. The template you publish represents a system you've designed — not an archaeological record of the last year of incidents.
For operations-focused teams and consultants setting up client systems, this is the difference between shipping a checklist and shipping an operation.
Tasks from step intent
Every Process Street task gets its title, description, and purpose from a Henry Work Plane intent. No more tasks titled "Check the thing."
Conditionals from Fit Assessments
Steps that branch on human judgment versus automation become conditional logic and stop tasks, placed at the decisions that actually matter.
Assignments from roles
Execution Plane role assignments become Process Street role-based task assignments. Runs auto-route to the correct owner, not a default.